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Access & Display Issues

Note that solutions are presented from an IE perspective. If using FireFox or Chrome, solutions are similar but may be required to be implemented differently depending on the particular browser being used. 

Error Code:     BEC00

Problem:         ssiFX Gateway Page

 Message Line reporting...

"Report Browser Error Code 00 (BEC00)"

 

Cause:              Browser issue

Solution:          Set browser mode to compatibility view

Open browser >> right-click on first gray-line -> click Menu

On Menu bar:

Set as browser default…

Tools >> Compatibility View Settings ->

        Add webpage address/IP

             Or for browser session…

Tools >> F12 Developer Tools >> Browser Mode: IE9

               click Internet Explorer 9 Compatibility View

  

Error Code:      BEC01

Problem:         ssiFX Gateway Page

Browser Status Line reporting...

"ssiFX webpages loading but with errors"

Cause:              Browser issue

     Browser not loading current ssiFX webpages 

Solution:          Clear browser cache

    Open browser >> right-click on first gray-line -> click Menu

On Menu bar:

Tools >> F12 Developer Tools >> Cache -> Clear browser cache for this domain 

     alternatively,

  On Menu bar:

    Tools >> Internet Tools >> General -> Browsing History >> Settings ->

   select Every time I visit the webpage

   select Disk space to use as 250MB+

-> Ok

  

Error Code:      BEC02

Problem:          Error 404 / Opps link broken

Cause:              Browser issue

  Browser page being viewed is in an incompatible format

Solution:          Set browser mode to compatibility view

    Open browser >> right-click on first gray-line -> click Menu

On Menu bar:

Tools >> click Compatibility View /or add current page IP address (xxxx.xxxx.xxxx.xxxx) to Compatibility View Settings

 

Error Code:      BEC03

Problem:          ssiFX Gareway Page

Frozen or stuck ssiFX webpage

Cause 1:          Browser issue

Solution 1:       Kill browser session and start a new session

 Forced closure of browser screen

Right-click on Status Bar (gray bar at bottom of browser display)

select Task Manager >> siiFX Web Server >> End Task

Re-open browser and login to www.ssifx.com 

 

Error Code:     SEC00

Problem:         ssiFX Gateway Page

Message Line reporting...

"Report Gateway Error Code 1 to This email address is being protected from spambots. You need JavaScript enabled to view it. "

 

Cause:             System issue

Solution:          Report Error Codes SEC00 to  This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Error Code:      SEC01

Problem:          ssiFX Gateway Page

Message Line continually (over 3 mins) reporting…

 “Try a later… all servers busy. If this situation persists, report System Error Code 01 (SEC01) to This email address is being protected from spambots. You need JavaScript enabled to view it. "

Cause:              System issue

Solution:          Report Error Code SEC01 to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Error Code:      BEC04

Problem:          ssiFX Gateway Page

Server Error reported after entering email address and clicking Login

Cause:              Browser issue

IE9 settings may be corrupted

Solution:          Reset IE9 settings

Reset IE settings to default

Start >> Control Panel >> Internet Options >> Advanced tab >> Reset Internet Explorer Settings >> Reset

When IE is initially restarted:

select Use Recommended Compatibilty and Security Settings on popup box

                         It is recommended that you turn on Smart Filter:

                        Open browser :

                        Tools -> Safety

                         Enable SmartScreen Filter

 

Error Code:       DEC00

Problem:           ssiFX Gateway Page 

  Gateway screen fails to redirect user

Cause:               Database issue

Solution:            Report Error Code DEC00 to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Error Code:        BEC05

Problem:            ssiFX Gateway Page

 No headers… spinning globle etc., just an input box and navigation bar

  System Error Code XX being reported on Message Line after entering and submitting email address

Cause:                Browser issue

   IE Security level too high and/or Javascript not enabled

Solution:             Enable Javascript (and possibly set Security level to default level… Medium/High)

 On Menu bar:

Tools >> Internet Tools >> Security >> Custom Level ->

1. When the "Security Settings - Internet Zone" dialog window opens, look for the "Scripting" section

2. In the "Active Scripting" item select "Enable".

3. When the "Warning!" window pops out asking "Are you sure you want to change the settings for this zone?" select "Yes".

4. In the "Internet Options" window click on the "OK" button to close it.

5. Click on the "Refresh" button of the web browser to refresh the page.

  

Error Code:        EEC00 / BEC06

Problem:            ssiFX Gateway Page

World clocks not displaying times properly

Cause 1:             Environment issue... user machine Windows

                            Adobe Shockwave Flash Object add-on not installed or enabled

Solution 1:          Install and enable Adobe Shockwave Flash Object add-on

    Open browser >> right-click on first gray-line >> click Menu

    On Menu bar

Tools >> Manage add-ons

Check whether:

Adobe Shockwave Flash Object is installed and enabled

Cause 2:             Browser issue

   Browser advanced options corrupted

Solution 2:         Reset browser advanced options

      Tools >> Internet Options >> Advanced >> Reset...   (requires resetting Compatibility View)

 

Error Code:        EEC01

Problem:            ssiFX Currency Forecasting Page

Currency sets panels not displaying

Cause:                Environment issue... user machine Windows

                              Sun Java add-ons not installed or enabled

Solution:            Install and enable Sun Java add-ons

1.Open browser >> right-click on first gray-line >> click Menu

On Menu bar :

Tools -> Manage add-ons

Check whether:

Java Plug-In 2 SSV Helper                                            

Java Plug-in 1.6.0

and preferably SE Runtime Environment 6+ Update 26+

               are installed and enabled

2. Open browser >> right-click on first gray-line -> click Menu

On Menu bar:

Tools >> F12 Developer Tools >> Cache -> Clear Browser Cache

  

Error Code:        BEC07

Problem:            ssiFX Forecasting Page

   FXJAVA.asp screen displaying BUT not updating

Cause:                Browser issue   

                           Server files not fully loaded

Solution:             Reload server file

    Hit ssiFX Navigation Bar Refresh button

 

  

Error Code:         BEC08

Problem:             ssiFX Forecasting Page

      FXJAVA.asp screen dynamically displaying BUT fxNet and fxEngine stuck on red

Cause:                 Browser issue   

    Temporary internet files are corrupted

Solution:              Delete temporary internet files

Open browser >> right-click on first gray-line >> click Menu

On Menu bar:

Tools >> Internet Options >> General -> Browsing history -> Delete

                                                select…

                                                Preserve Favorites website data

                                                Temporary Internet files

                                                Cookies

  

Error Code:        BEC09 

Problem:            ssiFX Forecasting Page

  FXJAVA.asp screen dynamically displaying BUT panels disappear when page scroll controls are moved

Cause:                Browser issue

 Temporary internet files are corrupted

AND/OR

 IE 64-bit browser may be cause of problem

Solution 1:         Delete temporary internet files

Open browser >> right-click on first gray-line >> click Menu

On Menu bar:

Tools >> Internet Options >> General -> Browsing history -> Delete

select…

 Preserve Favorites website data

Temporary Internet files

Cookies 

Solution 2:         Use IE 32-bit

Solution 3:         Reboot computer

 

 

Error Code:        EEC03

Problem:            ssiFX Currency Forecasting Page

 Page updating but show red/amber continually on fxNet / fxEngines 

Cause:                Environment issue... user machine Windows

   Computer time needs to be synchronized with internet time

Solution:             Synchronize local computer time with internet time

  Right-click on system toolbar time display (usually bottom right-hand corner screen) and follow instructions to reset the computer clock

 

  

Error Code:          BEC10 / SEC02

Problem:              Currency Forecasting Page

   Currency sets panels showing blank grid between panels 

Cause:                 Browser issue

Solution 1:          Close all open browser sessions and re-open browser

Solution 2:          This problem may occur when using Vista 64-bit / IE9 64-bit. Resolve by using IE9 32-bit or IE8 64- or 32-bit

Solution 3:          Set browser zoom level to 100%... drop-up menu located at right-hand bottom corner of browser Status bar

          Sometimes the problem may re-occur with the zoom level set at 100%...

    Toggle the zoom level between 100% and any other percentage level

Solution 3:        Solution 4:          Reboot computer

Solution  

  

      Error Code:         EEC04 / SEC03

Problem:             Currency Forecasting Page

  Displaying headers... spinning Globe, worldclocks, with a single multi-column grid with most cells empty. Missing Navigation Bar.

 

Cause 1:              Environmet issue... corrupted Java cache on client computer

Solution 1:          Clear Java temporay files

   Start >> Control Panel >> double-click Java icon

   Java Control Panel >> General >> Temporary Internet Settings

   Delete Files >> Ok

Cause 2:              Server issue

Solution 2:          Report Error Codes EEC04 / SEC03 to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

  

Error Code:         BEC11 / SEC04

Problem:             Currency Forecasting Page

  Missing currency panel headers.

Cause 1:             Browser issue

Solution 1:         Close and re-open browser. Log back into system.

 

Cause 2:             Server issue

  Problem persists.

Solution 2:         Report Error Codes BEC10 / SEC04 to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

  

 Error Code:       BEC12 / SEC05

 Problem:           Currency Forecasting Page

 Previously updating Currency Forecasting Page has stopped updating

Cause:              Rare Server issue

Solution:          Report Error Codes BEC12 / SEC05 to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

Error Code:        BEC13

Problem:            General Colors Page

  Page not displaying some color specifications

Cause:                Browser issue

Solution:             Reset All, Register All and then use Navigation Bar to Refresh page

  

  

Error Code:         BEC14 / NEC00

Problem:             ssiFX Pages

   webpages are loading slowly

Cause 1:              Browser issue

Solution 1:          Browser may have too many too many add-ons enabled

                             Open browser:

                                                 Tools >> Manage Addons…

    Remove un-necessary addons (be sure to leave Java Plug-in Version 1.6+)

Cause 2:             Network issue

Solution 2:          Internet network connections may be slow or overloaded

   If running on wireless link, try running on a hard-wired link